Song about United Airlines and the broken guitar

A lunchtime seminar last week by Capitol Communicator (a PR client of Chris O. Communications) described a passenger’s view of the airline.  His guitar was broken during transport as checked luggage, and after a few unsatisfactory encounters with customer service he posted a video on YouTube (nearly eight million views as of today).  Presenters outlined the impact and offered a white paper covering legal issues with social media.  The video is a couple of fun minutes long (click the video, then see lower left side of new page).